Use the appointment location when checking coverage

Physical dispatch coverage is based on the location where an interpreter would attend, rather than the home or billing address of the person arranging the visit. If your organization has several offices, use the ZIP code for the particular appointment. The checker compares the five-digit value with our published list; it does not estimate distance, calculate travel time or expand coverage beyond those listed codes.
After checking the ZIP, contact our team with the date, expected visit length and professional setting. A location within the area is eligible for a dispatch discussion, subject to scheduling and assignment review. It does not establish that an interpreter is available for every date or that special access requirements have been met.

